• Is the card required to be used at the EFTPOS device to authorise my purchase using my Gift Card?

       Yes.  The retailer must use the EFTPOS terminal provided when redeeming a Gift Card for goods or services as directed by the POS
       terminal.

 

  • How do I know if the gift card can be validated and redeemed using the EFTPOS terminal?

       EFTPOS is used for all Gift Cards, these cards cannot be used online or for any card not present transactions (mail or phone orders).

 

  • Where can the Gift Card be used?

       The Gift Card is a closed-loop card and can only be used within participating Leading Edge Group affiliated retail stores to purchase
       goods and/or services.

 

  • Is the balance updated automatically?

       Each time you use your gift card, the purchase amount is automatically deducted from the Card balance as it is swiped through the
       EFTPOS terminal and the transaction is approved. If the transaction is declined the funds are not deducted as there is not sufficient
       balance to allow the transaction to be completed. You, the cardholder can check your balance online here.  It is recommended that you

       check your balance each time before using your gift card.

 

  • What do I do if the EFTPOS terminal does not approve my gift card transaction?

       Check the following:

  • The EFTPOS network may be off-line.  You as the customer will need to provide another payment type or come back when the EFTPOS system is up.  You cannot use the gift card when the system is off-line.

  • The gift card’s magnetic stripe may be damaged.  Please contact Leading Edge Group on 1300 531 014 or giftcards@leadingedgegroup.com.au  for further information.

  • There may be insufficient funds left on the gift card for the transaction.  Please check your card balance online here

  • The gift card has expired.  Check the expiry date on the back of the card.  Refer to www.edgegiftcard.com.au and refer to the terms and conditions on the back of the card.

 

  • How can I check my Gift Card’s balance?

       You can check their gift card balance here

 

  • Do I have to spend the entire amount of the Gift Card in a single purchase?

       No. Gift Cards are partially redeemable.  Within the card’s validity period, any available balance can be used for multiple purchases at
       any participating merchant.

 

  • Can these Gift Cards be reloaded with value?

       No, these gift cards cannot be re-loaded.

 

  • Does a Gift Card expire?

       Yes, a gift card will expire 36 months after issuance.

 

  • Do I receive change on a Gift Card transaction?

       No.  The gift card can be used until the balance reaches a nil value, no matter how small the balance. Cash change is not given.

 

  • What happens if I lost my gift card or it was stolen?

       Lost or stolen gift cards will only be replaced if you can provide the 19-digit card number or a valid purchase receipt, and there is
       balance left on the gift card.  You must contact Leading Edge group on 1300 531 014 or giftcards@leadingedgegroup.com.au  to
       make this request.

 

  • Are there terms & conditions that apply to the Gift Card?

       Yes, a brief summary of the terms & conditions are printed on the back of the card.  You can view the full terms & conditions here

 

Frequently Asked Questions (FAQs)